Privacy Policy
Last updated: August 22, 2026
What we collect
When you book or request a cleaning, we collect what we need to do the job: your name, service address, phone number, email address, and details about your home and the service you want. If you pay online, your card is processed by Stripe — card numbers never touch our systems.
How we use it
To schedule and perform your cleaning, confirm and remind you about visits, send invoices and receipts, and respond when you contact us. If you separately opt in, we may send occasional offers by email — you can unsubscribe anytime.
Text messages
We send appointment-related text messages (reminders and schedule updates) only if you explicitly consent by checking the SMS consent box on our booking form or agreeing when booking by phone. Message frequency varies; message and data rates may apply. Reply STOP to any message to opt out immediately, or HELP for assistance. Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing purposes.
Sharing
We don’t sell your personal information. We share it only with service providers who help us operate — payment processing (Stripe), email and text delivery (Amazon Web Services), and website hosting — and only as needed to provide our services, or when the law requires it.
Keeping and protecting it
Your information is stored on secured, access-controlled systems with encryption at rest and in transit. We keep it while you’re a customer and for seven years afterwards where tax and accounting rules require it (invoices and payment records); visit photos are removed after one year, text and email delivery records after ninety days. To ask about, correct, or delete your information, contact us; we answer within thirty days and delete what the law does not require us to keep.
Contact
De-luxe Cleaning Service, Nashville, TN · (615) 400-6424 · [email protected]